If you are human, leave this field blank.Client QuestionnaireThank you for your recent visit to Bull’s Head Pet Hospital. We hope your experience was both caring and informative. We truly believe pets are people too.Customer feedback is essential for providing clients with the pick of the litter in pet care. The staff at Bull’s Head Pet Hospital vows to purr-sue a bird’s-eye view. To accomplish this, we ask you to fill out this survey. Don’t let the cat get your tongue. (Check one or more boxes for each below).OUR PARKING LOT AND GROUNDS ARE:AdequateInadequateCleanGoing to the dogsOUR RECEPTION ROOM IS:ComfortableUncomfortableChild-FriendlyNeat and CleanDisorderlyOdor-freeA neglected kitty-litter boxOUR OFFICE HOURS ARE:ConvenientRestrictive (and should be expanded)For early birds (you and your pet are more night owls)OUR CLIENT SERVICE REPRESENTATIVE(S):Stood and greeted youGave their undivided attentionWere hospitable, warm and cheerfulSeemed indifferentWHEN YOU TELEPHONED:Your call was answered promptlyThere was a long wait for someone to answerYou had trouble getting throughYou were placed on hold too longYOUR PHONE CONVERSATION WAS:CourteousInformativeImpoliteHurriedPreoccupiedI did not phoneOUR VETERINARY NURSE/EXAM ROOM DOCTOR’S ASSISTANT:Greeted you warmlyWas gentle with your petSeemed proficient and knowledgeableWas a poor communicatorTHE VETERINARIAN:Introduced themselves warmlyAttentively listened as you described your pet’s symptomsLeft you confident about how to treat your petLeft you confused about how to treat you petSeemed rushedClearly described the diagnosis and treatmentTHE VETERINARIAN (PART II):Was professional in manner and appearanceWas acceptable in manner and appearanceWas inferior in manner and appearanceComforted you and your petExhibited good people skillsExhibited poor people skillsWAS YOUR WAITING TIME REASONABLE?YesNoWERE YOU OFFERED HEARTWORM AND/OR FLEA & TICK PROTECTION?YesNoDID YOU UNDERSTAND OUR FEES?YesNoWERE FEES REASONABLE FOR QUALITY OF SERVICE?YesNoDID WE MEET YOUR EXPECTATIONS?YesNoWOULD YOU RECOMMEND US TO OTHERS?YesNoCaptcha *reCAPTCHA is required.Submit
