April's Employee of the Month is Amanda! While you normally find her out front as a CSR, you might not always these days. Amanda has recently been busy in the back assisting the doctors and also being our Concierge. She has picked up her additional roles quickly and is enjoying getting more hands on time with the pets. While enjoying her new responsibilities, you will still find Amanda out front as a CSR helping orchestrate the movement of pets into and out of the building as well as managing the ever-ringing phone lines. While we do keep her very busy while at work, she still finds time to continue to spend time with her family, run her pet sitting business and even bake our staff wonderful treats. No matter how busy she is, she always finds time to help out when asked and she wears a smile while doing it. Great job, Amanda!
Some of our clients may already know, but for those folks not yet aware, Dr. Nick Milano and Dr. Jessica Greenberg are new members of the Bull’s Head Pet Hospital team. Please join us in welcoming them aboard. Dr. Milano serves the clinic as a full-time Associate Veterinarian; and Dr. Greenberg as a permanent, part-time Associate Veterinarian. The latest hires embrace our practice’s core values. Both are very excited to meet you and your pet(s), plus partner with you in their care. (Just don’t shake hands, though, until it’s safe.) To learn more about these two vets’ professional and personal history (as well as the rest of our staff) please visit our Staff page. Please also take note Dr. Greenberg is available weekdays from noon to 2 p.m. for pet-care advice via video conferencing. Contact our office at firstname.lastname@example.org to schedule a telemedicine appointment.
News this weekend that a tiger in the big cat group belonging to the Bronx Zoo tested positive for COVID-19 has concerned many about our own cats at home possibly becoming sick. We know that there is a small possibility that house cats (and ferrets) can become infected with the virus that causes COVID-19 in people - when directly exposed to a sick person. So far, there has been one isolated case found in a cat in Europe and none in domesticated cats here in the USA. One of the largest labs in the country is testing samples from pet cats that come into their facility and have yet to diagnose any cases which is encouraging! While we all know this situation is new and rapidly changing you can be sure all of us veterinarians at BHPH are constantly reviewing the scientific information to be sure we can provide the best possible advice to you and your family. Right now, the advice remains the same as the CDC guidelines: if someone in your home is sick with COVID-19 they should wash their hands frequently and when possible have someone else feed and care for pets in the home. At this time there is no evidence that dogs can be infected, and cats (including our beloved big cats at the zoo!) are all recovering. We do know that dogs can carry the virus on their fur (being a fomite) but good hand washing and wiping your pet off with a damp cloth reduces that risk. It’s also always good to remind people to ask before petting your dog and it’s ok to say no. Remember, these cases are very few and far between and show the small possibility of the virus infecting a cat from a sick person, there is no evidence of cats spreading the virus back to humans. Staying safe and healthy yourself is the best thing you can do for your pets
Dear Valued Client, Rest assured, we are open and fully operational at BHPH. As always, we are committed to providing a safe environment in which you and your pets can receive treatment while feeling comfortable and secure. Your pet’s well-being, and our collective wellbeing, remains our top priority as we deal with the risks surrounding COVID-19. We will do everything we can to meet your needs pertaining to any service you need. In furtherance of all, we have put the following protocols into place: To maintain “social distancing,” we are moving to Curbside Care ONLY. -If you are not feeling well or may be at risk of exposure to COVID-19 please ask a healthy friend or family member to transport your pet to the hospital on your behalf. We continue to care for all: Exams, hospital procedures and brief treatments with our doctors or nurses Dentistry and other important surgeries Pet admittances for Daycare, Pet lodging or Grooming note: All appointment paperwork will be emailed to you 48 hours in advance of your appointment and must be completed before arrival to BHPH. Curbside Care Procedures: Once you arrive @BHPH, text message to 203 324 5711 writing us: Your name-pet Where Parked?>> BHPH or John the Baker Side lot Car Color/Make BHPH Staff will come out to get your pet and check them in. BHPH Staff will use BHPH leash only on pet. (cats in carriers only) BHPH Staff will leash pet thru window- then open door BHPH Staff will return pet to car after appointment- Please lower window so BHPH Staff may remove leash. Exam report will be emailed to you with instructions for future recommendations or any doctor follow up contact. Credit Card on File will be charged Food-Prescriptions All orders must be called in BEFORE arriving to BHPH Pick ups of food or medicines will be brought out to your car. Please follow above Curbside Care procedures upon arrival to BHPH Prescription refills/food can be delivered to your home with no extra charge for delivery. We can write a prescription to get it online if unable to come…
As things continue to develop with the spread of COVID-19 in our area and across the country, we thought we would share some pertinent information we have received from the American Veterinary Medical Association. First and foremost, we know you are worried about your pets, but don't panic. Despite there being numerous strains of coronavirus, the ones of dogs and cats are not the same as COVID-19. In fact, according to the CDC, no animals in the United States have been identified with the virus, and there is NO evidence that dogs or other pets can contract or spread COVID-19. You may continue to keep yourself updated on the situation by following the American Veterinary Medical Association blog on the topic. Also know that we are still open and rest assured that we are doing everything within our power to provide a healthy environment for our staff, clients and their pets by keeping our hospital as clean and sanitary as possible: We have asked our staff who aren't feeling well to refrain from coming in. Please make sure to do the same if you or someone in your family is not well to help protect the health of our staff. We are increasing our already thorough daily cleaning and sanitizing procedures throughout the building. As always, we have antibacterial soap for hand washing and hand sanitizer dispensing units found throughout the various exam rooms. We are disinfecting common surfaces several times a day throughout the building. This is a trying time for all of us and we will continue open communication with you as necessary. Thank you for trusting us with your pet's care. Stay healthy and we look forward to seeing you and your pet again soon! - The Bull's Head Pet Hospital Staff
Our Employee of the Month for February is Robin. This month, she has been particularly helpful as both a Dr. Assistant and Concierge. She is a real team player and she has been very flexible filling in for ill staff or staying late to finish up work end of the day. She continues to shine as a DA and can often be found as the Concierge when she is not in the exam rooms. Wherever she is, she is focused on getting things done so the doctors stay on time and clients get responses in a timely manner. The only time you may not find her is at lunchtime, when she is often in the kennel feeding and walking around with Charlotte, our African Grey Parrot. Robin has a deep love of exotics, and lots of experience working with them, so she and Charlotte are best friends. In fact, Charlotte often perches on her shoulder late in the day while she works away answering emails and voicemails for the doctors. Whether with exotics, dogs, cats or staff, Robin is a dedicated employee and for that we celebrate her as our Employee of the Month.
This month we celebrate Sebastian as our January Employee of the Month. Sebastian is one of our Nurses, but he was trained back in Ecuador as a doctor mainly working with large animals. Over the year and a half he has been with us, Sebastian has learned a lot about companion animal care and he does a great job of taking care of the hospitalized pets. On some days, he even serves as an Outpatient Technician who works with the doctors and administers fluids or vaccines or draws blood on pets needing lab work. Sebastian is wonderful about being flexible and being utilized where most needed. Wherever you find him, you know he will be busy and focused on providing the best pet care possible. He is also always a pleasure to work with and clients especially love him for his calm and polite manner which puts them and their pet at ease. Keep up the good work, Sebastian!
This month, we honor Sandi as our December Employee of the Month. As many of you know, Sandi works alone transforming dogs from ordinary to extraordinary. She has amazing grooming skills and her love of working with dogs of all sizes is evident in the time and care she puts into grooming each dog to look its absolute best. This month was no exception. Despite being overbooked during the Thanksgiving to end of year holiday weeks, Sandi extended her already packed schedule to include some weekend grooming appointments. She wanted to make sure every pet was ready for holiday photos, family gatherings and travel with their family. Her dedication to her clients, their pets and BHPH is much appreciated. We can tell by the number of wonderful reviews she gets from happy clients! For these reasons and many more, we celebrate our groomer this month. Congrats, Sandi!
This month we celebrate Amanda as our November Employee of the Month. She's one of the first friendly faces clients meet and the one of the last ones clients see as they leave. Amanda's friendly demeanor and demonstrative love and handling of pets make her one of our CSR superstars. Whether assisting clients in person or on the phone, managing appointments and reservations or even training other CSRs, she does a good job multi-tasking and almost makes the job look easy! In addition to working with pets here, she also has her own pet sitting service and two cats and dog at home. She is never far from a pet! Each day she gets it all done with a smile and for that we say, "Kudos, Amanda"!
This month we celebrate Kimber as our Employee of the Month for October. Kimber comes to work everyday with a positive attitude, a smile on her face and a contagious laugh. (She also sometimes comes to work with her yellow Lab, Max) All of her attributes make her so much fun to work with wherever she is found, whether out front as a CSR or in the back as a Dr. Assistant or Concierge. Her gentle manner and soft voice make clients feel welcome, pets cared for, and her coworkers enjoy working with her. She is also great at multi-tasking, reliable and always gets the job done. For these and many other reasons you can see why Kimber was the obvious choice. We know you will agree!